If one or more of the packages do not install as expected, you can roll back the installation. This makes a custom UI easier to integrate. Or, you can invoke an embedded UI handler during a Windows Installer repair process. Embedded chainerYou can use the embedded chainer to add packages to a multiple package transaction. You can use an embedded chainer to enable installation events across multiple packages.
For example, you can enable install-on-demand events, repair events, and uninstall events across multiple packages. Update supersedence resiliencyThis feature lets you correct for changes in the FeatureComponent table during supersedence. Shared component patching resiliency during uninstallThis feature makes sure that the most recent version of a component is available to all products.
Custom action execution on update uninstallThis feature lets an update add or change a custom action so that the custom action is called when an update is uninstalled. The issues present in earlier versions of Windows Installer that are addressed in Windows Installer 4.
This lack hindered any custom actions that needed this user right. Some case-sensitive service-name comparisons in the InstallValidate action resulted in an unnecessary "files in use" message in Windows Vista.
When you uninstalled an update that added a new component, the component was also uninstalled. You can use the Wilogutl.
This tool may suggest solutions to errors that are found in a log file. It is available in the latest Windows Software Development Kit. The following is an example of how to use the Wilogutl. You may be able to manually uninstall some parts of the program through the Windows interface.
For example, you may be able to delete program files and folders. Because the steps to do this may differ widely, depending on the version of Windows that you're running and on the program that you're trying to uninstall, no prescriptive steps are provided here. If you're not sufficiently familiar with the program that you're trying to uninstall to positively identify the files and folders for that program, we do not recommend that you try this method.
Generally, when you begin to delete program files and folders, you run the risk of damaging your operating system. Use this method at your own risk. If you are considering uninstalling the program manually, be aware of the following:. For example, move this material into the Documents folder. If you cannot manually delete a program file, this may mean that the file is being used or that some other program is accessing the file and preventing you from deleting it.
For example, antivirus software may be accessing the file. When antivirus software is accessing a program file and making it impossible to delete it, it's likely that this same antivirus software was preventing you from uninstalling the program by more traditional means. Install a program.
Uninstall or change a program. Installing programs: frequently asked questions. Could not start the Windows Installer service on Local Computer. Error 5: Access is denied.
To determine whether you're using an account that has administrator rights. Click Start. Type the following command in the Start Search or Search programs and files box, and then press Enter: timedate. Do one of the following, depending on what happens when you click Continue: If your computer does not prompt you for a password, you are already logged on with an administrator account.
Click Start, and then click Run. Type the following command in the Run dialog box, and then press OK : timedate. Try to install or uninstall again. Click OK to close the Properties window. Try to install or to uninstall again. Fix that installation or update process was not completed successfully. The installation or update method doesn't run to completion There are several methods that can be used to install, to uninstall, or to update a program.
The following are common methods that are used to install software: Insert the CD or DVD media, and then let the installation auto-start. The setup file is typically one of the following: Autorun or Autorun. Method 3: Obtain a fresh version of the installation packageIf you tried to install from a CD or DVD, do the following: Check the software manufacturer's website for a more recent version of the software package. Downloaded or copied installation files are corrupted Method 1: Copy the installation files to your computerCopy the installation files to a local hard disk on your computer or to other removable media.
Method 2: Obtain a fresh version of the installation packageIf some time has elapsed between when you downloaded the package and when you tried to install it, do the following: Check the software manufacturer's website for a more recent version of the software package. Programs that are currently running on your computer are interfering with the installation process Disable programs that might be interfering with the installation process.
Then scroll down to Windows Installer and double-click on it. By default, there should only be one msiexec. If that is the case, then you should rename the extra msiexec file with a. OLD extension. Once you rename it, then you can restart the Windows Installer service.
Again, just go to Services and right click on Windows Installer and choose Restart. Sometimes the issue can be caused by another service called Remote Procedure Call. Go to the Services section again like mentioned above Start, Run, services. Now click on the Log On tab and under Log on as: , choose Local System Account and tick the Allow this service to interact with the desktop checkbox.
Then restart your computer and see if the problem goes away. If that does not work, choose the This account: radio button and click Browse. Browse to the CD, DVD, removable media, or other location where the programs installation files are stored, and then double-click the Setup program. The setup file is typically one of the following:. To resolve this issue, follow these methods:.
Or, use a soft, lint-free cotton cloth to gently wipe the silver side of the disc. Do not use paper cloth, as this can scratch the plastic or leave streaks. When you clean the disc, wipe from the center of the disc outward. Do not use a circular motion.
If the problem continues to occur, clean the disc by using a damp cloth or a commercial CD or DVD disc-cleaning solution. Dry the disc thoroughly before you insert it into the drive.
Method 2: Copy the installation files to your computer or to other removable mediaWhen you do this, note the location, and then run the installer from that location.
The installation file is typically named Autorun. If you're not sure, check the Readme file in the folder for instructions about how to run the installation process. If an executable file. Note If multiple CDs or DVDs are required, we recommend that you copy all the disks to the same folder, in reverse order higher disk numbers first. Be prepared to approve the overwriting of existing files if you are prompted, and then install from that location.
Check the software manufacturer's website for a more recent version of the software package. Download and install the new version. If you already have the latest version, download the program from the manufacturer's website, and then run the installation.
Method 1: Copy the installation files to your computerCopy the installation files to a local hard disk on your computer or to other removable media. Note the location, and then run the installation from that location.
If you're not sure, check the Readme file in the folder for instructions about how to run the installation. If you are installing a program from the Internet, redownload the file select Save instead of Run in the download dialog box , save the file to a folder on a local hard disk on your computer or to other removable media. Then, run the installation from that location. If your installation files are on a network for example, a commercial or corporate environment , copy all the files to a folder on a local hard disk on your computer, and then run the installation from that location.
Method 2: Obtain a fresh version of the installation packageIf some time has elapsed between when you downloaded the package and when you tried to install it, do the following:. If you already have the latest version, download the program again, and then run the installation.
Programs that are currently running on your computer are interfering with the installation process. Disable programs that might be interfering with the installation process. To do this, follow these steps:. Click Start , type msconfig in the Search box, and then click msconfig. If you are prompted for an administrator password or confirmation, type the password, or provide confirmation. On the General tab, click Selective startup , and then clear the Load startup items check box.
Click Services , click Hide all Microsoft services , and then click Disable all. When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. For more information about how to use MSConfig, see How to troubleshoot a problem by performing a clean boot in Windows 8, Windows 7, or Windows Vista. There are typically several ways to remove any program. In this situation, try some other method to remove the program.
Click Start , and then click All Programs.
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